Level 1 IT Help Desk Operator
Head Office - Torrensville

This is your opportunity to broaden your IT knowledge and experience with Australia's largest independently-owned supermarket chain! 

  • Full-time hours (Monday - Friday)
  • Broaden your IT skills and knowledge 
  • Permanent position

Drakes Supermarkets is a retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company and have one just for you if you are the successful applicant.

As a key member of the IT team, you will responsible for:

  • Manage incoming and outgoing calls for level 1 technical support
  • Manage Network access
  • Install required applications on desktops
  • Undertake diagnostic investigations and where necessary, arrange in-house repair or remedial action
  • Liaise with technicians and internal customers in relation to their calls/requests

Ideally, you will demonstrate:

  • 1+ year of previous Help Desk/Troubleshooting experience
  • Excellent communication skills
  • Ability to detect, analyse and resolve hardware and software problems
  • A strong work ethic and proven ability to work successfully as part of a team
  • An interest in working in a help desk environment or technical support related role
  • A strong background working with Windows operating systems
  • Understanding of Windows Server
  • Understanding of network protocols
  • Understanding of IT related hardware and software solutions
  • An interest in supporting software and applications within the windows environment
  • Any background with POS systems (this is an advantage but not a pre-requisite)
  • A completed qualification in IT or someone studying towards IT would be highly regarded


If this sounds like you, then we'd love for you to join the Drakes Supermarkets team!

Click the 'Apply Now' button to submit an application.

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