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IT Operations Manager
Head Office - Torrensville

About our business:

We’re on a mission! As the largest independent grocery retailer in Australia, Drakes Supermarkets is expanding to provide more high-quality shopping experiences for our customers.


Recently, we built our own $100 million distribution centre, with end-to-end supply chain software, to stock all of our stores in South Australia—this feat was achieved in about 12 months, which some said could never be done!


About the opportunity:


Based in our National Head Office in Torrensville and reporting directly through to the Chief Information Officer, you will:

  • Lead the uplift of internal capability, culture and processes undertaken by IT, including all IT augmented vendor partners.
  • Ensure vendor & contract management is optimised, assist peers in effective management of partners     
  • Champion ITIL & service management practices  
  • Oversee compliance and asset management  
  • Champion crisis, service continuity and restoration of services management
  • Review and implement new IT processes
  • Focus on IT team uplift / develop training programs
  • Oversee invoice, financial and cost optimisation management
  • Lead practices around Disaster Recovery Planning/Business Continuity Planning capability
  • Assist peers in creation of measurable KPI’s, followed by regular assessment in the pursuit of continuous improvement across IT

You will be a key participator in areas such as:

  • Strategic Direction Contributor
  • IT Leadership activities
  • Chairperson for Change Advisory Board 
  • Continuous improvement opportunities
  • Cost management   
  • Architecture Review Board Participant


About you - Qualifications & Experience


We’re looking for someone who is customer driven and output focused, is proactive and can influence change. You will have 10+ years IT industry experience and 5+ years’ experience in leadership roles. A tertiary qualification in a relevant discipline is highly desirable.

Benefits and perks

  • Competitive salary package
  • Team member discount for all Drakes stores
  • Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!


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